Frequently Asked Questions
Are all of the ambulances staffed with paramedics?
Yes. Our ambulances and fire engines are staffed by Paramedics licensed by the Texas Department of State Health Services.
How can I relay a message to the paramedic(s)/crew(s) who assisted me?
We appreciate your feedback. You may send your messages and comments to our HQ mailing address (3500 D.B. Wood Rd, Georgetown TX 78628) or email firstname.lastname@example.org. We’ll make sure it gets to the right individual or crew.
Why does Georgetown charge ambulance fees?
To reduce and/or offset the tax cost of emergency medical services (EMS) for Georgetown residents for the provision of EMS to both residents and visitors. You may be interested to know that nearly 80% of our emergency responses include a need for medical care. While taxes provide the majority of operational funding, ambulance fees collected from insurance companies pay approximately $1 out of every $8 spent on EMS. Although this might not seem like a large gap, it is likely funds from other City programs would have to be redirected to support EMS if ambulance fees were not charged.
Why did a fire truck come with the ambulance? Do I get charged for that too?
No, charges are not based on the number of responding vehicles. Fees are only assessed for the treatments/assessments provided on-scene. (Please note: You may still accrue a fee even if you were not transported to a hospital. See the Fee Schedule for more details.). Fire trucks are cross-staffed with EMTs and Paramedics and may be closer and/or able to respond to a 911 call faster than an ambulance. Also, our units have no way of knowing what exactly they may encounter on a call when they arrive. Our fire trucks carry advanced medical equipment and are often referred to as a “rolling emergency room.” Our goal is to get medical assistance to you as quickly as possible and to coordinate treatment with the hospital.
Why did the ambulance crew ask me for my personal information?
To verify your identity and prevent fraud. Because the Fire Department charges fees for service, ambulance crews are instructed to verify patient identity including name, social security number, birth date, home address and telephone number. They also may ask for health insurance, automobile insurance or employment information, depending on the situation. Our Department requires identity verification to protect patients from fraud and to assure, if possible, you are covered by healthcare or other insurance.
Can I get my blood pressure checked at one of the fire stations?
Yes, you may go to any one of the Georgetown Fire Stations for a free blood pressure check. If you feel you are in an emergency situation, call 911 immediately. Please note: for any medical assistance beyond a routine blood pressure check, additional assessments and charges may apply.
How do I register my AED?
Click here for the State of Texas Health & Safety Code, addressing Automated External Defibrillators and requirements (Local EMS Notification Requirement found in Sec. 779.005).
Where can I dispose of my unused and/or expired medications?
The Medications Collection Kiosk is located at our Headquarters (3500 D.B. Wood Rd, Georgetown TX 78628) in the main lobby area. You can learn more about the program here.
NOTE: WE HIGHLY SUGGEST CALLING THE MAIN OFFICE PRIOR TO VISITING TO ENSURE THE KIOSK IS NOT FULL (512-930-0420).
(If full, the Williamson County Sheriff’s Department also hosts a Collection Kiosk at 508 S Rock St. To contact their office, please call (512) 943-1300.)
Since I cannot dispose of my medical sharps at the kiosk, where can I dispose of them?
Many citizens routinely use injectable medications and end up with needles and syringes. There are a couple of options regarding proper disposal of medical sharps:
Most pharmacies sell prepaid mail ready sharps containers that can hold up to 300 syringes for as little as seven ($7) dollars. This is a great option that provides a cost-effective and safe solution to rid of your medical sharps.
Under Texas law from the Texas Commission of Environmental Quality (TCEQ) you may also dispose of your medical sharps in your household trash. Learn the Do’s and Dont’s of Sharps Disposal or How to Make Your Own (DIY) Container.
We kindly ask that you refrain from taking your used sharps to the Fire Stations for disposal.
Where can I find out more about the CPR Class offerings?
Please visit the Georgetown Fire Department’s Public Information site to learn more about the types of CPR classes offered to our community.
How do I get copies of my medical records?
If an emergency vehicle is approaching while I am driving, should I always pull over to the right and stop?
It is Texas State Law to yield the right-of-way to police cars, fire trucks, ambulances, and other emergency vehicles sounding a siren, bell, or flashing red light. If traffic allows, pull to the right edge of the road and stop. If you are unable to pull over to the right, slow down and leave a clear path for the emergency vehicle. Note that Emergency vehicle drivers are taught to pass on the left whenever possible when responding in an emergency mode.
You are not allowed to follow within 500 feet of a fire truck answering an alarm or an ambulance when the flashing red lights are on. Do not tailgate, “draft”, or follow a responding apparatus closely.
Do not drive or park on the street where the fire truck has answered an alarm.
Do not park in a location that interferes with the arrival or departure of an ambulance to or from the scene of an emergency.