Operations

Medic 5 Driving

When you or your loved one is having an emergency, it is important to receive care as quickly as possible. A fire engine responds with additional personnel to assist the paramedics on the ambulance in providing that care.  All fire engines are transitioning to ALS (advanced life support) equipped and capable of providing advanced medical intervention and procedures. This includes pharmacological and cardiac treatment.

Our firefighters work 24/7/365 to provide caring and professional service to you and your loved ones.

Emergency Medical Response: As soon as we receive the 9-1-1 call, we will send the closest fire engine and/or medic unit to you. The dispatcher will ask you to verify your phone number and address so that they can call you back if the phone line gets disconnected.

It is important for the 9-1-1 caller to try and remain calm so that the dispatcher can provide valuable information that can assist the patient prior to our arrival. For example, the dispatcher can provide CPR instruction over the phone so that we can improve the chance of cardiac arrest survival.

The 9-1-1 dispatcher will also ask several questions so that this information can be communicated to us while we are responding to your emergency. This information allows us to provide you with a higher level of care and reduce delays in providing the necessary treatment.

Emergency Medical Transport

Certain medical conditions or injuries may require that you be transported to a hospital for further evaluation and/or treatment. If you need to be transported, we will often times ask if you have a hospital preference. If you do not, we will try to take you to the closest and most appropriate hospital to continue treatment and/or evaluation of your medical condition or injury.

Automatic-Aid Provisions

Georgetown realized that, during an emergency, you want competent care to respond quickly and efficiently. To that end, we have a formalized agreement with other care providers to further ensure inter-operability and predictability in our response model.

Effective October 1, 2015, American Medical Response (AMR) and Acadian Ambulance will provide 9-1-1 back-up to the City as a condition of their franchise agreement. The standards include the following performance metrics:

  • 9-1-1 response in less than 8:59 sec (90% compliance required)

We also maintain a mutual assistance agreement with Williamson County EMS and, if available, they will send resources to assist. Likewise, we have pledged our commitment to assist others as part of the regional system.

Non-Emergency/Inter-facility Medical Transport

Not all ambulance transports call for emergency lights and sirens. Therefore, we also provide non-emergency ambulance transportation services for medically necessary transfers between hospitals and other healthcare facilities.

In the interests of keeping our resources available for life-threatening emergencies, we have formalized an agreement with AMR and Acadian to perform non-emergent transfers between care facilities.

You can rest comfortably knowing that these providers will be operating under some of the most stringent performance standards in the Country. This allows us to maintain our commitment of high standards and professional service to you.

Response Vehicles

Georgetown Fire maintains a fleet of medic units (ambulances), engines and other response vehicles. All EMS vehicles operate with a replacement cycle to maximize usage while keeping state-of-the-art technologies on the street. The primary-response medic units are Type-I modular units and feature cab extensions for crew comfort.

All medic units and fire engines feature Automatic Vehicle Location (AVL) equipment, a GPS-based system that allows the emergency communications center to dispatch the closest available units to any incident.

Fire Engine 3