Patient Information

Our Hearts Caring For Yours
            Our Hearts Caring For Yours

Georgetown Fire Department EMS Fee Schedule
Current EMS fee schedule.

 Georgetown Fire Department’s Frequently Asked Questions
On behalf of the emergency personnel who treated you and the employees of Georgetown Fire/Medical Department, please accept our best wishes for a speedy recover from your illness or injury. Our Department provides this web page as a resource for answering questions about customer service, ambulance billing, insurance payments, hardship assistance and other topics associated with emergency services.

Where is the Georgetown Fire Department’s Notice of Privacy Practices?
For information on patient privacy, go to fire.georgetown.org.

Why does the Department charge ambulance fees?
To reduce the tax cost of emergency medical services (EMS) for Georgetown residents and to offset the tax cost of providing EMS to residents and visitors. You may be interested to know that nearly 80% of our emergency responses include a need for medical care. Ambulance bills are covered primarily by insurance entities, such as Medicare, Medicaid or private insurance.

Why did a fire truck come with the ambulance.
Fire trucks are staffed with cross-trained Paramedics and EMT’s. Moreover, the fire engine may be closer and capable of responding to 911 calls faster than ambulances; meaning emergency personnel may be able to get to you quicker. Our fire trucks carry advanced medical equipment and are often referred to as a “rolling emergency room.” Our goal is to get medical assistance to you as quickly as possible and to coordinate treatment with the hospital.

Are all of the ambulances staffed with paramedics?
Yes. Our paramedics are Texas Department of State Health Services licensed.

Why did the ambulance crew ask me for my personal information?
To verify your identity and prevent fraud. Because the Fire and EMS Department charges fees for service, ambulance crews are instructed to verify patient identity including name, social security number, birth date, home address and telephone number. They also may ask for health insurance, automobile insurance or employment information, depending on the situation. Our Department requires identity verification to protect patients from fraud and to assure, if possible, you are covered by healthcare or other insurance.

What is the best way to pay my EMS bill?
Easy payment options include: You may pay by credit card here. You may write in your credit card information on your invoice and mail it in. You may mail a check, along with your invoice, to:
Georgetown Fire/Medical Department
P.O. Box 613175
Dallas, TX 75261-3175

How do I ensure that my insurance company is billed for my ambulance transport to the hospital?
On the reverse side of your EMS bill, there is a section to input all of your insurance information, both primary and secondary insurance.

What if I mailed my full EMS payment in and I received another bill?
Look at your EMS bill and see what date it was issued. Statements may be generated and mailed before the payment is received and processed. If it has been more than 2-3 weeks, please contact us to investigate the situation.

Will Medicare cover my ambulance bill?
Yes, Medicare Part B will cover 80% of the allowed rate for Emergency and Non-Emergency ground transportation as long as it’s deemed medically necessary and that the patient’s condition is such that use of any other method of transportation is contraindicated. Medicare also requires that you are being transported to the closest available facility for care. Note: Medicare will not cover the ambulance transport if you are going to a physician office or medical clinic for care or an appointment.

Will my health insurance pay my ambulance bill?
In most cases, yes. Georgetown residents who are covered by Medicaid or Medicare programs will have very little out-of-pocket expenses related to ambulance bills. Georgetown residents who are covered by private healthcare insurance may be required to pay a co-pay or deductible expense. Ambulance patients who are not Georgetown residents and not covered by Medicaid or Medicare will be expected to pay all ambulance charges they are responsible for. Other insurances may pay ambulance charges including automobile, homeowners, boat or “umbrella” policies.

I’m NOT a Georgetown resident and don’t have health insurance. Am I still responsible for paying my ambulance charges?
In most cases, YES. If you are NOT a Georgetown resident, Federal Law requires the Department to bill you for the full amount of ambulance charges and pursue payment of such charges. If you do NOT have healthcare or other insurance and cannot afford to pay your charges, please call (512) 930-3473 and ask to speak with a customer service specialist. Our billing office staff will provide information concerning payment options. You may be required to complete and submit application forms or other information.

What happens if I don’t have healthcare insurance?
We can help you! If you are a Georgetown resident without healthcare insurance, and you are NOT eligible for Medicaid, please call (512) 930-3473 and ask to speak with a customer service specialist. Our billing office staff will be happy to assist you and discuss alternative options.

How can I obtain a copy of the Medical Report related to my ambulance transport to the hospital?
For copies of your medical records, please submit an email request to arlana.bryant@georgetown.org.

How can a records retrieval company, insurance company, law firm, or any other business that requests records with a signed patient HIPAA authorization obtain patient medical and billing records?
At Chartswap.com, you can register as a REQUESTOR to inquire about obtaining the needed documents.

 

HIPAA laws will be obeyed & enforced regarding private health information (PHI).
The following is required to obtain PHI:

  1. For obtaining your own PHI, a valid state-issued ID.
  2. For obtaining another person’s PHI, a valid state-issued ID, proof of legal authority (health care Power of Attorney) and PHI release.
  3. For obtaining a minor’s PHI, a valid state-issued ID and a Birth Certificate.
  4. For obtaining a deceased person’s PHI, a valid state-issued ID, Death Certificate, and proof of legal authority to act on behalf of the decedent or the estate (not restricted to persons with authority to make health care decisions).
    Authorization to Use/Disclose Protected Health Information Form

I would like to relay a compliment to the paramedics who assisted me. How can I do that?
We appreciate your feedback. You may send your feedback to us at the address listed above or email hank.jones@georgetown.org.

Can I get my blood pressure checked at one of the fire stations?
Yes, you may go to one of the five Georgetown Fire Stations for a blood pressure check. If you feel you are in an emergency situation, call 911 immediately. Please note: for any medical assistance beyond a routine blood pressure check, additional assessments and charges may apply.

For additional information, call 877-602-2060 or 512-930-3473.
Other Information

Ambulance Billing

Medical treatment and transport services will result in a bill much like the process followed by your doctor’s office, urgent care center, or hospital.

We will submit a claim to your insurance company to receive reimbursement for the costs of medical supplies, transport and treatment.

We understand that you may have questions regarding your bill and have partnered with Emergicon to assist in providing a quick response to your questions at any time, day or night. Please call customer service at 877-602-2060, if you have questions.

Payments can be made by check, credit card, or ACH.

You can save time and stamps by paying online. Please click here to submit an electronic payment for your bill.  Partial payments can be made.

If you prefer to send your payment, please send the check with your invoice to:

Georgetown Fire/Medical Department
P.O. Box 613175
Dallas, TX 75261-3175

Payment Plan

We understand that it can be difficult to pay a medical bill and are happy to offer up to a 12-month payment plan option. Please call 877-602-2060 for more information.

Financial Hardship Application

We are sensitive to those struggling financially and are committed to treating all patients.

Individuals who can demonstrate financial hardship and would like to be considered for a reduction in the fees associated with ambulance treatment and/or transport may complete this form electronically or submit to the mailing or email address listed below.

Applicants should also include proof of income and any additional documentation that may support their financial hardship claim. Upon receipt and review of the submitted documents, applicants will be contacted regarding the resolution.

Applicants will continue to receive invoices during the application review process. Individuals who need assistance with this form may call (512) 930-FIRE (3473).